Terms and Conditions

We pride ourselves on our customer service.  Below we clearly detail our service terms and conditions that we uphold.

Click here to read our Cashmere Knitwear Re-Dressing Service Policy

Click here to read our Privacy Statement

Click here to read our Copyright Statement

Click here to read our full Terms and Conditions of Sale

Click here to read our Terms and Conditions of Website Use


Cashmere Knitwear Re-Dressing Service Policy

We accept any brand, as long as it is 100% cashmere knitwear. We cannot accept garments of any other composition.

Unfortunately, we cannot accept garments with sequins, beads, feathers, hand embroidery etc. as these may be adversely affected in the cleaning process (cardigans with buttons are ok!). If unsure, please Contact Us before sending your garment.

If requested, we will replace missing buttons - or replace all buttons if a suitable match cannot be found. There may be an extra charge for this.

Return Shipping

We send all orders via Royal Mail 1st Class Recorded (tracked & signed for on delivery). This postage option covers the parcel for loss or damage up to £40.

If you wish to insure your garment(s) for more than this amount, we offer a Royal Mail Special Delivery option - this covers the parcel for loss or damage up to £500.

Return Shipping - Disclaimer

We will not be held responsible for any parcels that are lost or damaged in the post by Royal Mail. It is the customer's responsibility to claim from Royal Mail for any losses or damage. We will supply all relevant information upon request.


If you are unhappy with our service - please Contact Us within 14 days. Unfortunately we cannot consider complaints that are made after this time period. As post can be lost, we only accept notification by a phone call, or an e-mail to a member of our customer care team.
Our customer care team will record your problem and work with you to resolve it.

Important Note

When returning goods, please ensure you receive adequate insurance to cover the value of the goods that you are returning, and that the courier asks for a signature on delivery. This will allow you to track the returned goods, and claim compensation should your chosen courier lose them.


Privacy Statement

We respect your right to privacy and are committed to maintaining it. We only collect, store and process your personal information in accordance with the relevant laws and regulations.

By accessing, browsing or otherwise using the Website you confirm that you have read and understood this Privacy Policy. Please ensure you have read it carefully, and particularly the section detailing your rights in relation to the personal information that we collect about you.

1. When you register or place an order with us, we ask you for your name, address and email address.
2. We will only use your personal information to update you about new products & services with your prior consent.
3. By placing an order with us, you consent to us contacting you by email or phone call to discuss your order should we need to.
4. We do not sell or exchange your personal information with any third party.
5. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.
6. We do not collect sensitive information about you except when you specifically knowingly provide it.  In order to maintain the accuracy of our database, you can check, update or remove your personal details by contacting us through our contact form.
7. We use a technology called "cookies" as part of a normal business procedure to track patterns of behaviour of visitors to our site.  A cookie is an element of data that our Website sends to your browser which is then stored on your system.  You can set your browser to prevent this happening.  Any information collected in this way can be used to identify you unless you change your browser settings.
8. We will not transfer your information outside the EEA (European Economic Area) without first obtaining your consent.

If you have any questions about our privacy policy or procedures, please contact us.



All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to www.cashmerecareservice.co.uk or otherwise used by www.cashmerecareservice.co.uk as permitted by law.
In accessing the Website you agree that you will access the content solely for your personal, non-commercial use.  None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder.  This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
Protection Rights
The names Love Cashmere Care Service and respective logos are the property and/or trademarks of Shorts of Hawick Ltd.

Other Trademarks

Trademarks that belong to other parties and appear within the contents of the Love Cashmere Care Service website are hereby acknowledged and/or used with owner's knowledge and/or approval.


Terms and Conditions of Sale

1.1 "Buyer" means the individual or organisation who buys or agrees to buy the Goods from the Seller;
1.2 "Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;
1.3 "Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;
1.4 "Goods" means the articles that the Buyer agrees to buy from the Seller;
1.5 "Seller" means Shorts of Hawick, Ladylaw Mill  Bath Street, Hawick, TD9 7DP that owns and operates www.cashmerecareservice.co.uk;
1.6 "Terms and Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.

2.1 Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer.
2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions.
2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.
3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.
3.3 When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described in the Order Process section within the website.

Price and Payment
4.1 The Price of the Goods shall be that stipulated on the Seller's Website. The Price is inclusive of VAT. The price excludes delivery charges.
4.2 The total purchase price, including VAT and delivery charges, if any, will be informed to the Buyer's prior to confirming the order.
4.3 After the order is dispatched the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel if the Buyer is a Consumer.
4.4 Payment of the Price plus any VAT that might be due and delivery charges must be made in full before dispatch of the Goods.

Rights of Seller
5.1 The Seller reserves the right to adjust the price and specification of any item on the Website at its discretion.
5.2 The Seller reserves the right to withdraw any goods from the Website at any time.
5.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

Age of Consent
6.1 Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods.
6.2 If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.

The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer's purpose.

8.1 Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a discount on a future order.
8.2 The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
8.3 Delivery of the Goods shall be made to the Buyer's address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
8.4 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

9.1 The Buyer shall notify the Seller by calling 01450 377648.

9.2 If the service has been started on the goods, the Buyer will be liable for the full cost of the service & any associated return delivery costs. No refund will be given.

10 Limitation of Liability
10.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods or Services and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
10.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller's agents or employees.

11 Waiver
No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

12 Force Majeur
The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

13 Severance
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

14 Changes to Terms and Conditions
The Seller shall be entitled to alter these Terms and Conditions at any time, but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

15 Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the law of Scotland and the parties hereby submit to the exclusive jurisdiction of the Scottish courts.


Terms and Conditions of Website Use

1 Acceptance of Terms
Your access to and use of www.cashmerecareservice.co.uk ("the Website") is subject exclusively to these Terms and Conditions.  You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions.  By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice.  If you do not accept these Terms and Conditions you must immediately stop using the Website.

2 Advice
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

3 Change to Website
www.cashmerecareservice.co.uk reserves the right to:
3.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that www.cashmerecareservice.co.uk shall not be liable to you for any such change or removal; and
3.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
4 Links to Third Party Websites
The Website may include links to third party websites that are controlled and maintained by others.  Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

5 Copyright
5.1All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to www.cashmerecareservice.co.uk or otherwise used by www.cashmerecareservice.co.uk as permitted by law.
5.2In accessing the Website you agree that you will access the content solely for your personal, non-commercial use.  None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder.  This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

6 Disclaimers and Limitation of Liability
6.1The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
6.2To the extent permitted by law, www.cashmerecareservice.co.uk will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
6.3www.cashmerecareservice.co.uk makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
6.4Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of www.cashmerecareservice.co.uk for death or personal injury as a result of the negligence of www.cashmerecareservice.co.uk or that of its employees or agents.

7 Indemnity
You agree to indemnify and hold www.cashmerecareservice.co.uk and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against www.cashmerecareservice.co.uk arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

8 Severance
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

9 Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the law of Scotland and you hereby submit to the exclusive jurisdiction of the Scottish courts.



Customer Testimonials

" So impressed with your service and the great job you and your team have done on my jumper! "


D. Reffell

" Great service, thank you. All well received and as new!!

Great, will be sending you some more shortly, for refurbishing. "

G. Ösztreicher

" My garments arrived today - thank you. I am thrilled with the work that you have done and I know they weren't easy fixes.

It is great to get a few more years out of my much-loved jumper and cardigan, definitely worth referring them to experts.

Thank you so much. "

S. Masson

" I just wished to let you know that I received my green cashmere jumper today, beautifully wrapped, repaired and rejuvenated!

Thank you so much for your excellent service - it really has breathed new life into a well-worn favourite. "

M. Knight

" Thank you so much for the brilliant repairs you have done on 2 of my favourite & much-loved cashmere sweaters - they are like new.

I will certainly recommend your service to my friends! "

N. Baugh

" Just a note to thank you for repairing my pink cashmere sweater. I can hardly
see where it was repaired, your repair is amazing and I am more than delighted. I will
recommend your service to anyone that I can. "

S. Brandt

" My cashmere sweater came by post yesterday following your redress and repair service.

Thank you so much. I cannot believe just how skilled you are to repair such damage without any evidence of the dreaded moth having been there.

The return packaging was perfect, I feel as though I have a new sweater.

It is wonderful that we still have some craftspeople who know their trade and clearly take such care to do a good job.

Please thank whoever did such a magnificent job. "

A. Thompson

" I wanted to say how delighted I am with your work. Thank you!

The repair is excellent and has exceeded my expectations. "

E. Louise Miller

" We are so pleased with your excellent service.  Yet again, another sweater has been returned as new and in next to no time!

Thank you so much.  We love cashmere and it’s great to know that Love Cashmere are there for us when we need them! "

P. Bennett

" THANK YOU SO MUCH FOR THE FANTASTIC job you did on my two cashmere sweaters - (you managed to salvage the holes in the underarms by stitching 2 pairs of elbow patches !!) 

I was simply thrilled to unpack the box and not only were they beautifully returned and presented - they look good as new.  THANK YOU SO MUCH.

I will definitely recommend you and will, I am sure, be using your services in the future, for other cashmere sweaters. "

P. Baker

" Thank you very much for mending, de-bobbling and returning my mustard cashmere jumper.

It arrived much sooner than I expected and looks like new - so grateful as the jumper is not available in that colour or style any more, and it is one of my favourites. "

J. Unsworth

" We're thrilled with our two sweaters and are recommending you to our friends and relations. Also, we'll be sending more sweaters in due course. Thanks so much. "

J. Quinn

" Thank you so much for returning my favourite Banjo & Matilda cashmere sweater, which looks like new.

I paid extra to have the dreadful repairs to the 2 moth holes unpicked, and properly repaired and they are now unnoticeable, so it was completely worth it. 

But the extraordinary thing is the feel and texture have been restored to newness! "

M. Higgins

" Just a note to tell you how impressed I am with you repair to my favourite cashmere sweater.

So impressed that I am in the process of sending you two more sweaters for your kind attention. "

S. Blundell

" Thank you so much. I’m thrilled with my cardigan repair, it is invisible and has enabled me to wear my favourite cardigan in the future. "

A. Cresswell

" I have just received my two garments back and I am absolutely delighted with the ‘unbelievable’ repairs to both garments.

Both sweaters are back to looking like new - I do not know how it was possible!

Please convey my congratulations to your wonderful staff for a job well done! "

M. Wiseman

" Thanks so much, hard to convey the joy seeing the repaired and restored jumper. Seriously happy! Thanks so much! "

B. Cavanagh

" I just wanted to say I have received my two items back and couldn’t be happier! Beautifully packaged and they are like new!

I could barely find where the repairs were made and worth every penny, saved me throwing out two beloved items and spending more money! "

S. Perkins

" Just to say how pleased I am with the repair that you did! Many thanks. "

A. Marshall

" Thank you for working your magic on my cashmere cardigan! I love the result and thank you for the cedar block, it will keep it safe from moths in the future! "

A. Rothwell

" I have received my cardigan and I'm so delighted. It's like having a new one.

Thank you very much! "

M. Baker

" I just had to email your company. I received my 3 cashmere items back today and it was just like opening a package with 3 brand new items of clothing in it!! I am so thrilled to be able to wear my much loved striped sweater again. 

I can’t believe that the darns are so ‘invisible’. Likewise the mending under the arms of my navy cardigan. And the stain from my pink jumper has gone completely and it looks as good as new.

Your service has really exceeded all expectations!  Never will I wash my own cashmere again. "

J. Foster

" I had been on the verge of throwing out a favourite cashmere sweater with many memories attached so was very pleased and impressed that this jumper has just arrived back looking like new and with no sign of the damage caused by moths due to my neglect.

A superb service at a very reasonable price.

My sincere thanks to you all. "

A. King

" I have just received back my sweater which had a big snag in it. I was really impressed by the brilliant job done by the team.

Absolutely impeccable.

Many thanks "

R. Day

" I received my Ralph Laren cardigan today and am delighted with it.

Just like new.....thank you so much! "

J. Harper

" I am totally thrilled with your magic - thank you thank you thank you. I will recommend to anyone who is unlucky enough to get moth damage! "

E. Turner

" I have just received my rejuvenated pullover and I wanted to say how thrilled I am.

It looks new. One can barely see the repairs. Thank you very much.

Please pass on my compliments and thanks to the team involved in its restoration. "

R. King

" Thank you!! Good as new. I’m so delighted!

I’ll be recommending you! "

C. Lees

" Brilliant service and repair job, thank you. "

S. Wyatt

" Thanks for the great job you did on my poncho. What a talent!

I will try and keep it away from those pesky moths. "

S. Grant

" Love Cashmere Care Service have just delivered my old moth damaged cashmere jumpers and the results have exceeded all my expectations.

All the holes have been carefully repaired and you would never know they were there, they look just like new! Mandy Short has been a pleasure to deal with, efficient and flexible, she has made sure my items were returned to me promptly.

Thank you for such excellent service! "

E. Thacker

" I just had to write and thank you for the wonderful work you have carried out on my cashmere throws. They have come back to me like new! I will be proud to once again display them on my white leather sofas.

You provide such an amazing service from start to finish. "

C. Tilli

" I’ve just opened my returned package and am thrilled to find 2 garments that are wearable again! "

S. Brand

" Thank you for the excellent repair and prompt turn around, we are impressed and will certainly recommend your service.

The dress has been in storage since 1974. It is now beautifully clean and fresh and ready for it’s next ‘outing’. "


" Thank you for repairing my daughters cashmere tops. They came back like new and she will get another years wear out of them. "

G. Scott

" Many thanks for carrying out the Re-Dress & Repair of my Fairisle knitwear, which I received today.

I am very pleased with it & kindly would you thank your workers. "

C. Williams

" Just received my cardigan beautifully wrapped, packed and repaired.

Many thanks to one and all. "

G. Coulthard

" I just wanted to say a huge thank you for my jumper, it is as good as new! So impressed with the service. "

A. Carter

" We just received back the garments you repaired, thank you.

You did a tremendously good job, I am truly and utterly impressed, and so delighted! Well done indeed.

Thank you so much, I will use your service again should the need arise. "

C. Loggia

" Thank you for returning my jumper which has arrived safely and for making such an excellent job of the repair.

I shall certainly be in touch again if pesky moths return to nibble my cashmere. "

N. Curry

" My scarf arrived yesterday and I am very happy with the job you've done on it. The whole thing is now "hole free" and it's fantastic you managed to come up with a solution for my precious gift.

I'm delighted, and you were so kind all the way through! "

V. Mallin

" I’ve received it back this morning. I’d certainly use you again. Thanks very much. "

J. Lindsay

" Thanks so much for repairs... I'm delighted! "

J. Peters

" Thank you for the fantastic job you have done on the cardigan I sent for repair. I'm especially pleased with the reinforcement of the cuffs and armholes.

This is the second time I’ve used Love Cashmere, but I’m sure not the last.

Thank you so much for phoning to discuss the job and for such an excellent service. "

D. Adam

" Just to say a huge thank you, I am totally delighted with the wonderful job you have done on my blue rollneck jumper.

 It looks good as new, even though it must be over 10 years old - opening your box was like unwrapping a brand new jumper. 

You provide a brilliant service and I will recommend you to all my friends. Thank you so much! "

A. Wight

" I had to call you to say how fantastic a job you did with my sweater.

I'm really pleased with the repair and service that it's received! It came back beautifully packaged in a branded box and folded in a protective bag with the cedar block.

Many thanks! "

T. Brand

"Just wanted to let you know that I received my cashmere cape back…you did a great job on fixing all the holes and it was beautifully washed and package, well worth the money. "

L. Abusenna

" Just a quick note to say I got my cardigan today. Thanks for a great, speedy service - it looks amazing and no evidence of those pesky moths! "

J. Halley

" I have just received my cardigan back. I thought I should write and tell you that I am super pleased with the repair.

Thank you so much. "

G. Burton

" Thank you so much for doing the most amazing job on my husband's sweater! You are truly amazing people and we are so grateful. I sent it off with two massive moth holes in it. My husband loves that jumper, so you have made him extremely happy, as we thought it would have to be dumped.

I shall happily recommend you to anyone who needs the same service, and thank you for your very prompt and wonderful service. "

J. Lerner

" I just received my two cashmeres. You have done a very beautiful job.

Thank you so much.

I will use the cedar piece for my cashers !!! "

Y. Fogarty

“ Just got my 3 sweaters back and absolutely delighted with the result. Thank you! ”

N. Hay

" I’ve received my parcel of 3 repaired jumpers and I’m absolutely thrilled… True to your name, you’ve made me “love cashmere” again!

It’s so wonderful knowing that an investment piece like a classic jumper need not go to waste just because of a tiny hole or two.

Thank you! "

B. Chiang

" Just want to say what a wonderful service you provide.  You are lovely to deal with and the end result is superb. "

K. Fforde

" Many thanks, it’s a beautiful job! "

C. Christou

" I am delighted with my sweaters - the repairs are of such high quality and I can now wear them again.

Thank you so much! "

G. Gorrie

J. Ridley

" I’ve just received my jumpers back and they look amazing!! As good as new!

I’ll be sending you one further jumper shortly.

Thank you so much. "

C. Ellison

" I just received my pale grey cashmere sweater back yesterday, complete with new elbow patches in pale grey suede.

I can't believe how beautiful it looks. I feared the patches would be bulky and heavy but they are so light and soft, great quality.

I am so very pleased, this is the second time I have used Love Cashmere and both times you have worked miracles!  Thank you to all who helped! "

V. Noyes-Thomas

" Many many thanks. I cannot tell you how impressed I am with the service. My husband thought my restored fine cashmere navy polo neck was new and I honestly cannot find the repair - it feels divine too. Clever team! 

My cashmere grey poncho had been chewed with 4 holes close together and you warned me the result wouldn’t be invisible - but it is from the front. All that can be seen is a small ridge inside restoring it to its glory - I wear it constantly in the car and look forward to using it once more.

Brilliant. "

L. Hannay

" I just want to thank you for repairing my jumper. It has just arrived and looks and feels wonderful. Your choice of patches is perfect.

Thank you so much. Now I will get a few more years out of my favourite jumper. "

M. Pudney

" I just wanted to say thank you for your work on my partner's lambswool sweater which had been devoured by moths.

Thank you also for managing my expectations by calling me when you received the sweater to say it would not be invisibly mended. It is now definitely very wearable. Thanks also for the cedarwood moth repellant.

I must say I have had similar before but not found them very effective. The sweater looked very "loved" when it came back and the mail service was extremely quick. I have a cashmere sweater which I might decide to send you for the same treatment. "

S. Palmer

" I just wanted to say how happy I am with my jumper - it really looks brand new. Thank you!

Such a fantastic service - I will be recommending you to everyone. "

K. Carr

" Just a quick message to say how pleased I am with the restored jumpers, I can't believe how new they look and I wouldn't know where the small holes had been, unbelievable.

The people doing this work are truly astonishing, what wonderful skills!

The presentation on return is lovely, and I am storing them away now until autumn in the packaging you provided. "

M. Laybourn

" Just wanted to say I received the jumpers and they look amazing!! 

Thank you very much! "

N. Desmond

" I just wanted to drop you a line to thank you for doing an amazing job of bringing my mustard sweatshirt back to life.

I have it on now and have already been complimented on it by a stranger on the train!

I won't hesitate to use your services again and recommend you to my friends and family. "

E. Mathews

" My cashmere sweater has just been returned to me and I want to say how delighted I am with the work you have done. It is brilliant.

You have transformed a tired and rather scruffy sweater into a smart garment. It is a much-loved sweater that my wife bought for me many years ago. 

Now I can continue to wear it for many years to come. Thank you! "

M. Hobrough

" Very happy with my jumper thank you. "

V. Watson

" I was very pleased with the skillful repairs that you made. 

The result is amazing and I cannot tell where the moths had been dining.

Great value and great service too!  "

J. Testar

" I have just received my cardigan back, and just wanted to let you know I am very pleased with the results.

You have done an amazing job, I know you said it was going to be difficult as it was a fine cashmere, but I am very happy with it. I can still wear it, you would not know it had been repaired unless you were looking for it.

Thank you so much! "

A. Sheed

" I received the items today (better than new) and I am more than happy with your service. Thanks a lot! "

O. Zimmer

" A HUGE thank you. The jumper has been rescued. Don’t know how you did it, but someone has worked a minor miracle. "

S. Rasmussen

" Just to let you know that my cashmere sweaters arrived about an hour ago and I am thrilled with what you have done with them.  I am particularly pleased with the one that needed elbow patches. It has a really good finish and I think will last for a long time.

Thank you also for the wonderful work you did on the hem of the ‘pink’ John Lewis sweater which I think I mentioned is my favourite.  It has such a nice feel about it and since its ’service’, it feels even better.

So thank you all for the splendid service. "

J. Fava

" I was thrilled when I received my favourite cashmere sweater back, beautifully repaired. Your talented workers repaired the star so skilfully that it is impossible to see the repair. I don't know how you did it - what talented people you are!

Your charges are very reasonable for the high-quality service you provide and I know where to go in the future to get my cherished garments repaired. "

A. Ballard

" Just a quick email to say how thrilled I am with the 3 cashmere tops you repaired for me. Especially the White Company hooded jumper which had a big hole on the elbow. The patches are a perfect colour match and although you didn't think you had been successful in removing the stain on the cuff I cannot see any trace of it. 

You returned the tops to me so quickly, I was delighted.

I will be recommending you and using you again. "

D. Stone

" Thanks for your email. The parcel arrived today, which was very efficient and my poor dilapidated cardigan looks as good as new.

That was a nasty hole in the right-hand sleeve and you have done a terrific job of tidying it up with the minimum of change to the shape of the garment. Also, the small hole near the wrist has totally disappeared.

I am very happy with your work and your service and have a few more items that I shall sign up for repair shortly."

J. Dowling

" I was sceptical about sending my jumpers via the post and if they could really be repaired, but I got them back today and they look brand new!

One of the jumpers, which I've had for years, had a hole in one of the sleeves and lots of fluffing but has come back looking brand new.

This is a very impressive service! It's not a cheap service, but you get what you pay for. I would highly recommend them to anyone. "


" Many thanks for repairing my cashmere sweater.

I am delighted with it - I think the dark blue elbow patches were a superb choice (on your part).

I appreciated the helpful telephone call.

Again, many thanks! "

L. Williams

" Thank you for my cashmere repair - the garment will see me through another few years now!

Very impressive. "

J. Smith

" Thanks for sending my beautifully refurbished knitwear. It I like having four new jumpers, all wrapped separately with a wee piece of subtly scented wood to ward off moths in the future.

You guys do a fabulous job and I would recommend you in a heartbeat. "

C. Tumelty

" I love my jumper - thank you so much.  

It’s like new!!! "

D. Moran

" Thank you so much for a wonderful service. My sweater arrived yesterday and the repair was amazing.

You are simply the best! "

A. Cemah

" Thank you once again for your excellent service. Another jumper returned looking just like new. "

S. Hall

" I just wanted to drop you a note to say thank you so much for such excellent service.

You have mended the moth hole in my jumper so expertly that I cannot see where the hole was! The turnaround on the garment’s repair was amazing and thank you too for the piece of cedar wood to help me keep the moths away in the future.

Thank you very much again. "

H. Wilkes

" I have just received my 6 jumpers back, woh! What a fabulous service, thank you so much! "

A. Mitchell

" Just to let you know that my cardigan arrived back safely today. 

The repair is perfect. I’m really pleased that you were able to sort this out for me so quickly and I shall certainly be a returning customer. "

D. Lowther-Pope

" I have received my sweater back and I am absolutely delighted with the results. I honestly could not tell you where the holes were. The sweater looks brand new!

Thank you so much, I can’t recommend your service more highly. "

L. Lockert

" Thanks for a great repair job. Very pleased! "

K. Bennett

" With thanks for your help and excellent work! "

S. Rankin

" I have just received my Cashmere jumper beautifully repaired, washed and packed.

I am delighted with the result and impressed by the skill and care you use to make such a good repair. Thank you very much. "

C. Aubrey


G. Ayles

" Just thought I would let you know that my jumper was delivered this morning.

Superb job, many thanks. "

N. Barnett

" It's nice to receive compliments where due isn't it?

So, thank you to all concerned for doing such a great job of repairing my two sweaters. They look as new. Boxed and packaged beautifully. I love them again...

My faith has been restored both in a repair service and buying more expensive but gorgeous garments.

A massive thanks to you all in Hawick! "

S. Barlow

" Love Cashmere did a fantastic job.  They repaired holes in one cashmere piece and one merino, both were done to such a high standard I can hardly even remember where the moth damage was. 

Plus, the whole experience was super easy and they were so helpful.

Very highly recommended. "

A. Ridley

" Thank you so much for the repairs to my knitwear. You've done a great job and I'm delighted! "

S. Benzie

" Thank you so much for the most beautiful repair work on my cashmere cardigan. I have loved wearing it for many years now and couldn’t believe how it came back looking fresh and new again.

The packaging was special too. "

C. Howarth

" Thank you so much for mending my beautiful cashmere cardigan with those serendipitous purple patches. The work has been done very neatly and should give me years more wear of the garment.

Thank you again - that’s a wonderful service, and I’m sure I’ll need it again, and will also tell my friends about you. "

N. Park

" Thank you so much, I received my wrap today and I am delighted with it! "

C. Clarke

" Thank you for the excellent refurbishment of 3 gentlemen sweaters.  A really good service on your part and I had meant to write before now. "

L. Kenny

" Thank you so much for the most amazing job you have done on my moth ridden cashmere. The holes are mostly invisible and returned in pristine packaging, as new. I couldn't be more pleased. "

N. Cobham

" It was at home when I got there after work looking perfect, thanks! I’m so pleased. "

G. Salaman