Terms and Conditions

We pride ourselves on our customer service.  Below we clearly detail our service terms and conditions that we uphold.

Click here to read our Cashmere Knitwear Re-Dressing Service Policy

Click here to read our full Terms and Conditions of Sale

Click here to read our Privacy Statement

Click here to read our Copyright Statement

Click here to read our Terms and Conditions of Website Use

 

Cashmere Knitwear Re-Dressing Service Policy

We accept any brand, as long as it is 100% cashmere knitwear. We cannot accept garments of any other composition.

Unfortunately, we cannot accept garments with sequins, beads, feathers, hand embroidery etc. as these may be adversely affected in the cleaning process (cardigans with buttons are ok!). If unsure, please Contact Us before sending your garment.

If requested, we will replace missing buttons - or replace all buttons if a suitable match cannot be found. There may be an extra charge for this.

Return Shipping

We send all orders via Royal Mail 1st Class Recorded (tracked & signed for on delivery). This postage option covers the parcel for loss or damage up to £40.

If you wish to insure your garment(s) for more than this amount, we offer a Royal Mail Special Delivery option - this covers the parcel for loss or damage up to £500.

Return Shipping - Disclaimer

We will not be held responsible for any parcels that are lost or damaged in the post by Royal Mail. It is the customer's responsibility to claim from Royal Mail for any losses or damage. We will supply all relevant information upon request.

Complaints

If you are unhappy with our service - please Contact Us within 14 days. Unfortunately we cannot consider complaints that are made after this time period. As post can be lost, we only accept notification by a phone call, or an e-mail to a member of our customer care team.
Our customer care team will record your problem and work with you to resolve it.

Important Note

When returning goods, please ensure you receive adequate insurance to cover the value of the goods that you are returning, and that the courier asks for a signature on delivery. This will allow you to track the returned goods, and claim compensation should your chosen courier lose them.

 

Terms and Conditions of Sale

1 Definitions
1.1 "Buyer" means the individual or organisation who buys or agrees to buy the Goods from the Seller;
1.2 "Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;
1.3 "Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;
1.4 "Goods" means the articles that the Buyer agrees to buy from the Seller;
1.5 "Seller" means Shorts of Hawick, Ladylaw Mill  Bath Street, Hawick, TD9 7DP that owns and operates www.cashmerecareservice.co.uk;
1.6 "Terms and Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.

2 Conditions
2.1 Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer.
2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions.
2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

3 Ordering
3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.
3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.
3.3 When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described in the Order Process section within the website.

4 Price and Payment
4.1 The Price of the Goods shall be that stipulated on the Seller's Website. The Price is inclusive of VAT. The price excludes delivery charges.
4.2 The total purchase price, including VAT and delivery charges, if any, will be informed to the Buyer's prior to confirming the order.
4.3 After the order is dispatched the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel if the Buyer is a Consumer.
4.4 Payment of the Price plus any VAT that might be due and delivery charges must be made in full before dispatch of the Goods.

5 Rights of Seller
5.1 The Seller reserves the right to adjust the price and specification of any item on the Website at its discretion.
5.2 The Seller reserves the right to withdraw any goods from the Website at any time.
5.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

6 Age of Consent
6.1 Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods.
6.2 If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.

7 Warranty
The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer's purpose.

8 Delivery
8.1 Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a discount on a future order.
8.2 The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
8.3 Delivery of the Goods shall be made to the Buyer's address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
8.4 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

9 Cancellation
9.1 The Buyer shall notify the Seller by calling 01450 377648.

9.2 If the service has been started on the goods, the Buyer will be liable for the full cost of the service & any associated return delivery costs. No refund will be given.

10 Limitation of Liability
10.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods or Services and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
10.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller's agents or employees.

11 Waiver
No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

12 Force Majeur
The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

13 Severance
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

14 Changes to Terms and Conditions
The Seller shall be entitled to alter these Terms and Conditions at any time, but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

15 Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the law of Scotland and the parties hereby submit to the exclusive jurisdiction of the Scottish courts.

 

Privacy Statement

1. www.cashmerecareservice.co.uk is committed to protecting your privacy and maintaining the security of any personal information received from you.  We strictly adhere to the requirements of the data protection legislation in the UK. The purpose of this statement is to explain to you what personal information we collect and how we may use it.
2. When you register we ask you for your name, address and email address.
3. We use your personal information to update you about new products/services.
4. We will only contact you with your consent.
5. We do not sell, rent or exchange your personal information with any third party for commercial reasons.
6. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.
7. We do not collect sensitive information about you except when you specifically knowingly provide it.  In order to maintain the accuracy of our database, you can check, update or remove your personal details by contact us through our contact form.
8. We use a technology called "cookies" as part of a normal business procedure to track patterns of behaviour of visitors to our site.  A cookie is an element of data that our Website sends to your browser which is then stored on your system.  You can set your browser to prevent this happening.  Any information collected in this way can be used to identify you unless you change your browser settings.
9. We will not transfer your information outside the EEA (European Economic Area) without first obtaining your consent.
10. If you have any questions about privacy please contact us.

 

Copyright

All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to www.cashmerecareservice.co.uk or otherwise used by www.cashmerecareservice.co.uk as permitted by law.
In accessing the Website you agree that you will access the content solely for your personal, non-commercial use.  None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder.  This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
Protection Rights
The names Love Cashmere Care Service and respective logos are the property and/or trademarks of Shorts of Hawick Ltd.

 
Other Trademarks

Trademarks that belong to other parties and appear within the contents of the Love Cashmere Care Service website are hereby acknowledged and/or used with owner's knowledge and/or approval.

 

Terms and Conditions of Website Use

1 Acceptance of Terms
Your access to and use of www.cashmerecareservice.co.uk ("the Website") is subject exclusively to these Terms and Conditions.  You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions.  By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice.  If you do not accept these Terms and Conditions you must immediately stop using the Website.

2 Advice
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

3 Change to Website
www.cashmerecareservice.co.uk reserves the right to:
3.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that www.cashmerecareservice.co.uk shall not be liable to you for any such change or removal; and
3.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
4 Links to Third Party Websites
The Website may include links to third party websites that are controlled and maintained by others.  Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

5 Copyright
5.1All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to www.cashmerecareservice.co.uk or otherwise used by www.cashmerecareservice.co.uk as permitted by law.
5.2In accessing the Website you agree that you will access the content solely for your personal, non-commercial use.  None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder.  This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

6 Disclaimers and Limitation of Liability
6.1The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
6.2To the extent permitted by law, www.cashmerecareservice.co.uk will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
6.3www.cashmerecareservice.co.uk makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
6.4Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of www.cashmerecareservice.co.uk for death or personal injury as a result of the negligence of www.cashmerecareservice.co.uk or that of its employees or agents.

7 Indemnity
You agree to indemnify and hold www.cashmerecareservice.co.uk and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against www.cashmerecareservice.co.uk arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

8 Severance
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

9 Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the law of Scotland and you hereby submit to the exclusive jurisdiction of the Scottish courts.

 

 

Customer Testimonials

" Thank you so much for the repairs to my knitwear. You've done a great job and I'm delighted! "

S. Benzie

" Just want to say what a wonderful service you provide.  You are lovely to deal with and the end result is superb. "

K. Fforde

" Just a note to thank you for repairing my pink cashmere sweater. I can hardly
see where it was repaired, your repair is amazing and I am more than delighted. I will
recommend your service to anyone that I can. "

S. Brandt

" Just to say a huge thank you, I am totally delighted with the wonderful job you have done on my blue rollneck jumper.

 It looks good as new, even though it must be over 10 years old - opening your box was like unwrapping a brand new jumper. 

You provide a brilliant service and I will recommend you to all my friends. Thank you so much! "

A. Wight

" Just to say how pleased I am with the repair that you did! Many thanks. "

A. Marshall

" Thank you for my cashmere repair - the garment will see me through another few years now!

Very impressive. "

J. Smith

" I have received my cardigan and I'm so delighted. It's like having a new one.

Thank you very much! "

M. Baker

" My scarf arrived yesterday and I am very happy with the job you've done on it. The whole thing is now "hole free" and it's fantastic you managed to come up with a solution for my precious gift.

I'm delighted, and you were so kind all the way through! "

V. Mallin

" Thanks for the great job you did on my poncho. What a talent!

I will try and keep it away from those pesky moths. "

S. Grant

" Thank you for the excellent refurbishment of 3 gentlemen sweaters.  A really good service on your part and I had meant to write before now. "

L. Kenny

" I have received my sweater back and I am absolutely delighted with the results. I honestly could not tell you where the holes were. The sweater looks brand new!

Thank you so much, I can’t recommend your service more highly. "

L. Lockert

" Thank you for the fantastic job you have done on the cardigan I sent for repair. I'm especially pleased with the reinforcement of the cuffs and armholes.

This is the second time I’ve used Love Cashmere, but I’m sure not the last.

Thank you so much for phoning to discuss the job and for such an excellent service. "

D. Adam

" Thank you for repairing my daughters cashmere tops. They came back like new and she will get another years wear out of them. "

G. Scott

" I just wished to let you know that I received my green cashmere jumper today, beautifully wrapped, repaired and rejuvenated!

Thank you so much for your excellent service - it really has breathed new life into a well-worn favourite. "

M. Knight

" I have just received my rejuvenated pullover and I wanted to say how thrilled I am.

It looks new. One can barely see the repairs. Thank you very much.

Please pass on my compliments and thanks to the team involved in its restoration. "

R. King

" Thank you so much for doing the most amazing job on my husband's sweater! You are truly amazing people and we are so grateful. I sent it off with two massive moth holes in it. My husband loves that jumper, so you have made him extremely happy, as we thought it would have to be dumped.

I shall happily recommend you to anyone who needs the same service, and thank you for your very prompt and wonderful service. "

J. Lerner

" We're thrilled with our two sweaters and are recommending you to our friends and relations. Also, we'll be sending more sweaters in due course. Thanks so much. "

J. Quinn

" I just wanted to say a huge thank you for my jumper, it is as good as new! So impressed with the service. "

A. Carter

" I just wanted to drop you a note to say thank you so much for such excellent service.

You have mended the moth hole in my jumper so expertly that I cannot see where the hole was! The turnaround on the garment’s repair was amazing and thank you too for the piece of cedar wood to help me keep the moths away in the future.

Thank you very much again. "

H. Wilkes

" I’ve received it back this morning. I’d certainly use you again. Thanks very much. "

J. Lindsay

" My cashmere sweater has just been returned to me and I want to say how delighted I am with the work you have done. It is brilliant.

You have transformed a tired and rather scruffy sweater into a smart garment. It is a much-loved sweater that my wife bought for me many years ago. 

Now I can continue to wear it for many years to come. Thank you! "

M. Hobrough

" I received my Ralph Laren cardigan today and am delighted with it.

Just like new.....thank you so much! "

J. Harper

" I received the items today (better than new) and I am more than happy with your service. Thanks a lot! "

O. Zimmer

" Just a quick email to say how thrilled I am with the 3 cashmere tops you repaired for me. Especially the White Company hooded jumper which had a big hole on the elbow. The patches are a perfect colour match and although you didn't think you had been successful in removing the stain on the cuff I cannot see any trace of it. 

You returned the tops to me so quickly, I was delighted.

I will be recommending you and using you again. "

D. Stone

" I love my jumper - thank you so much.  

It’s like new!!! "

D. Moran

" I just had to email your company. I received my 3 cashmere items back today and it was just like opening a package with 3 brand new items of clothing in it!! I am so thrilled to be able to wear my much loved striped sweater again. 

I can’t believe that the darns are so ‘invisible’. Likewise the mending under the arms of my navy cardigan. And the stain from my pink jumper has gone completely and it looks as good as new.

Your service has really exceeded all expectations!  Never will I wash my own cashmere again. "

J. Foster

" I have just received my two garments back and I am absolutely delighted with the ‘unbelievable’ repairs to both garments.

Both sweaters are back to looking like new - I do not know how it was possible!

Please convey my congratulations to your wonderful staff for a job well done! "

M. Wiseman

" I had been on the verge of throwing out a favourite cashmere sweater with many memories attached so was very pleased and impressed that this jumper has just arrived back looking like new and with no sign of the damage caused by moths due to my neglect.

A superb service at a very reasonable price.

My sincere thanks to you all. "

A. King

" Just a quick message to say how pleased I am with the restored jumpers, I can't believe how new they look and I wouldn't know where the small holes had been, unbelievable.

The people doing this work are truly astonishing, what wonderful skills!

The presentation on return is lovely, and I am storing them away now until autumn in the packaging you provided. "

M. Laybourn

" I have just received my 6 jumpers back, woh! What a fabulous service, thank you so much! "

A. Mitchell

" Thank you so much for the most amazing job you have done on my moth ridden cashmere. The holes are mostly invisible and returned in pristine packaging, as new. I couldn't be more pleased. "

N. Cobham

" A HUGE thank you. The jumper has been rescued. Don’t know how you did it, but someone has worked a minor miracle. "

S. Rasmussen

" I just wanted to drop you a line to thank you for doing an amazing job of bringing my mustard sweatshirt back to life.

I have it on now and have already been complimented on it by a stranger on the train!

I won't hesitate to use your services again and recommend you to my friends and family. "

E. Mathews